Air India has suspended the crew of the New York-Delhi flight after a 70-year-old girl complained {that a} drunk man was urinating within the aircraft’s enterprise class.

“4 cabin crew and one pilot have been given notices of cause and dismissed pending investigation, in-flight alcohol service, incident administration, onboard grievance logging and complaints administration,” mentioned Campbell Wilson, CEO of Air India.

When Wilson defended the act of not reporting the wrongdoer to the authorities as the difficulty was resolved by the crew on the aircraft, he acknowledged that the airline may have dealt with the incident higher by reversing the state of affairs two days in the past.

“Air India acknowledges that it will possibly higher handle these points, each within the air and on the bottom, and is set to take motion,” Wilson mentioned.

Wilson mentioned he’s reviewing a number of insurance policies, together with the coverage concerning in-flight alcohol service, to enhance the robustness of legacy incident reporting processes. “Along with this cutting-edge software program, the airline can also be within the technique of distributing iPads to Pilots and Senior Cabin Crew. Crews, when used collectively, will be capable to electronically enter voyage and incident experiences, that are then shortly and robotically distributed to events, together with the regulatory company as wanted. will likely be directed,” he mentioned.

The woman passenger mentioned in her grievance that the crew tried to mediate between her and the perpetrator, though she mentioned she needed him arrested on arrival. “The crew introduced the legal in entrance of me towards my will and we had been seated reverse one another. He began crying and requested me to not complain, saying that he’s a household man. I instructed him that his actions had been unforgivable, however to my very own shock and trauma and his pleading, I discovered it troublesome to sue him,” she wrote in her grievance to the DGCA.

He additionally mentioned that though there’s house in first-class, he’s not allowed in there and should sit within the cabin crew seat for the rest of the journey. Nevertheless, the airline mentioned it took motion on the grievance on 20 December and a 30-day interim journey ban was imposed on the accused. 4 conferences between senior Airline workers, the sufferer and their household on 20 December, 21 December, 26 December and 30 December 2022 to debate the measures taken and the progress made. Air India did so on December 28, when the sufferer’s household requested Air India to report back to the police on the assembly on December 26.”